Refund & Cancellation Policy

Overview

MockCamp sells one-time test packs of 1, 3, or 9 tests - there are no recurring charges and nothing to cancel. Purchased test access stays on your account until you use it; it does not expire.

Refund eligibility

If you have unused test access remaining from a purchase, you may request a full refund of that purchase within 30 days of the original transaction date. To be eligible, none of the tests from that specific purchase may have been used (i.e., started).

If you have already started one or more tests from a purchase, the remaining unused test access from that purchase is not eligible for a partial refund. The test attempts you have started or completed, and their score reports, remain yours regardless.

The 9-test pack

The 9-test pack (access to all 9 practice tests) is refundable within 30 days provided you have not started any test using that access. Once you begin a test under the pack, the purchase is non-refundable.

Retakes

Retaking a test you have already started or completed is free within the attempt limit and does not consume test access. No purchase is required for retakes.

How to request a refund

Email support@mockcamp.com with the email address on your MockCamp account. Include the approximate date of the purchase. We process refunds within 5–10 business days. Refunds are issued to the original payment method via Dodo Payments, our payment processor.

Chargebacks

If you believe a charge is unauthorized, please contact us first so we can resolve it quickly. Filing a chargeback with your bank before contacting us may delay resolution and may result in account suspension while the dispute is under review.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.